Quiz #2

As you learned, how you do something is just as important as what you do. Which three qualities do you use to display worthy intent in a relationship?

______________ means being honest with yourself and others about who you are and what you know; being genuine.

Read these statements and indicate which they illustrate – credibility, integrity, or authenticity.

• Ajita tells the prospect, “You mentioned that you didn’t know anything about our firm. For 17 years, we’ve worked with managers like you to help them manage underperforming workers. To date, we’ve helped 74 organizations with over 10,000 employees. I’m happy to provide references if you’d like.”
• Andre says, “I’m glad you asked. In working with others, like Johnson Enterprises, we’ve been able to help them increase their productivity by 20%.”

Read the scenario, then identify the quality that is not exhibited – credibility, integrity, or authenticity?

Shamra tells a potential customer that his product will increase the speed of processing transactions. In reality, he doesn’t know if it really will, and he doesn’t bother to check with anyone at the firm who does know. (Choose the best answer.)

You’re so anxious to build a relationship with your customer that you agree with everything they say, even when you really don’t. In this situation, you’re lacking ____________________. (Choose the best answer.)