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The inherent promise you make to put the other person’s best interest at the core of your business relationship is referred to as
Affirming behaviors are observed actions that confirm that your worthy intent is being recognized by the other party. An example of this would be
If your customer purchases your product because it speeds up their manufacturing process, which category of value do you provide?
A formal “process” is defined as “a series of ___ or ___ you can take to achieve _____.”
What can you expect to achieve by applying a formal process to maximizing the value of your business relationships?